Frequently Asked Questions
FAQs

Frequently Asked Questions (FAQ)

At SwiftDrop™, we believe clarity is key. Whether you're delivering with us or shipping through us, here are the answers to the questions we hear most.

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🚗 For Drivers

Q: How do I sign up to drive for SwiftDrop™?
A: To become a driver with SwiftDrop, simply sign up through our website. We offer different plans based on your needs:

• Personal Driver or Fleet Owner/Agency: If you have multiple vehicles or drivers, this plan allows you to manage a fleet.

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Q: What kind of vehicle do I need?
A: Any reliable vehicle works—cars, SUVs, vans, and trucks are all accepted. Bigger vehicles can qualify for high-volume routes.

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Q: Do I need special equipment to be a driver?

A: No special equipment is required beyond a reliable vehicle, a smartphone with the SwiftDrop driver app, and basic insurance coverage. We provide training and support to ensure drivers can successfully complete deliveries with the highest level of service.

Q: Do I need commercial insurance?
A: Personal insurance is required to get started. Yes, Commercial insurance is recommended for fleet drivers and available through partner providers.

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Q: How and when do I get paid?
A: Drivers are paid via direct deposit. Our model includes per-stop pay, bonuses, and same-day payout options for select jobs. You’ll receive your earnings straight into your bank account, and you can track them through the driver app.

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Q: How do I earn money as a SwiftDrop driver?

A: Drivers earn a percentage of the delivery fee or a minimum payment based on the type of delivery. You can also earn bonuses and incentives based on performance, referrals, and promotions.

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Q: Can I recruit other drivers?
A: Yes! SwiftDrop™ rewards drivers who recruit others into the network through our referral and team-building bonuses.

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Q: How do I refer a driver or customer to SwiftDrop?

A: You can refer drivers or customers through our referral program on the SwiftDrop app or website. When someone signs up using your referral link, you’ll earn bonuses. However, we have an annual cap on referral earnings to ensure fairness and balance. You can earn up to $10,000-$20,000 per year based on your referrals, with additional incentives once you hit the cap.

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Q: How do I become an Elite Driver or Fleet Owner?

A: To qualify as an Elite Driver or Fleet Owner, you’ll need to meet specific criteria, such as delivering a certain number of packages or managing a fleet of vehicles. Once you meet the requirements, you’ll be given access to exclusive territories, higher earnings, and business coaching to help you scale.

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📦 For Customers & Businesses

Q: What areas does SwiftDrop™ serve?
A: We're currently active in Georgia, Texas, and Nevada, with more states launching soon.

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Q: Do you offer same-day delivery?
A: Absolutely. We specialize in same-day and on-demand delivery services for businesses and individuals.

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Q: How do I schedule a delivery with SwiftDrop?

A: Scheduling a delivery is simple. You can enter your delivery details (pickup location, destination, and preferred time) on our platform or app. Our system will match you with a local driver who will handle the rest. SwiftDrop offers flexible delivery options, including same-day and next-day delivery services.

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Q: How do your subscription plans work?
A: Our delivery subscriptions offer weekly or monthly pickups with discounted rates and priority access. Perfect for seniors, busy households, and small businesses.

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Q: Can SwiftDrop™ handle medical deliveries?
A: Yes. We offer HIPAA-compliant services for pharmacies, clinics, and lab transport with specially trained drivers.

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Q: Do you serve commercial clients?
A: Yes! Businesses can request quotes for bulk, recurring, or specialized deliveries including white-glove and freight.

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Q: What types of deliveries can I make through SwiftDrop?

A: SwiftDrop offers a range of delivery types, including:

• Food & Grocery: Restaurant and grocery deliveries, including same-day service.

• Medical & White-Glove Services: Sensitive medical supplies, equipment, and high-touch deliveries.

• Tech & Specialty Deliveries: Electronics, office supplies, and fragile items.

• Government & Military Deliveries: Secure and time-sensitive packages.

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Q: How do I request a quote?
A: Visit our Business Solutions page or use the “Get a Quote” form to request a custom delivery plan.

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Q: What if there’s a problem with my delivery?

A: If something goes wrong with your delivery, please contact our customer service team immediately. We handle disputes, lost packages, and delivery issues swiftly, ensuring both customers and drivers are supported throughout the process.

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​​​​​Q:What’s the next step for SwiftDrop’s expansion?​

A:We are actively expanding into new areas, including Texas and Nevada. Follow our updates or sign up to receive alerts for openings in your area!

Let me know if you'd like to adjust or add anything!

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How can I contact SwiftDrop customer service?

For customer support, you can contact us via:

• Phone: [Insert number]

• Email: [Insert email]

• Live Chat: Available on our website during business hours.

We aim to respond within 24 hours to all inquiries.

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